SOMAR Return & Exchange Policy

Domestic Orders Only

Returns

All sales are final. We do not offer refunds. All eligible returns are resolved as store credit or exchange only. We only accept returns on items that arrive with a manufacturing defect or damage caused prior to shipment. Items must be unworn, unwashed, and unaltered to be eligible.

To initiate a return, use our return portal: https://somar-us.loopreturns.com/#/

For special requests, contact us at help@somar.us

Exchanges

Exchanges are accepted within 21 days of shipment date, subject to stock availability. If the requested item is out of stock, store credit will be issued instead.

Handling fee: $7 flat rate
Return shipping: Responsibility of the customer
Items must be returned in original packaging, with all tags attached, and unworn
All exchanges must be initiated through our return portal: https://somar-us.loopreturns.com/#/

Store Credit

Store credit requests must be submitted within 14 days of delivery.

Handling fee: $6 flat rate
Return shipping: Responsibility of the customer
Items must be returned in original packaging, with all tags attached, and unworn
All return expenses — including the flat rate fee and any applicable restocking fees — are paid by the customer

Item Condition

We will not accept any items that have been worn, washed, or altered for any reason. Items must be returned in original condition with all tags intact. We are not responsible for normal wear and tear.

Carrier Responsibility

SOMAR is not responsible for the delivery of packages once they have been handed over to the shipping carrier. We are not a shipping carrier or service; therefore, we cannot be held liable for any lost, stolen, delayed, or damaged packages during transit. Any delivery issues or claims must be handled directly through the shipping carrier using the tracking information provided.

Customs, Duties & Taxes

At SOMAR, we ship globally using a Delivered Duty Paid (DDP) model to provide a seamless experience and prevent unexpected charges upon delivery.

International Orders (Duties Included): For shipments to the UK, Canada, Australia, New Zealand, the Eurozone (including France, Germany, Italy, etc.), and 146 other international countries, all customs duties and taxes are included in your purchase.

United States Orders: For orders shipping to the US, applicable duties and taxes are calculated and added separately to your order total at checkout.

Because we collect these fees upfront, you will not be required to pay any additional customs duties, taxes, or fees to the carrier upon receiving your delivery.

Order Modifications

Any requests to modify or cancel an order must be submitted within 24 hours of purchase. After this period, we are unable to make changes as fulfillment may have already begun.